30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase and want a refund or exchange, we offer a 30-day money back guarantee for items in their original condition accompanied by a receipt.

The following items cannot be accepted for return:

• Items with evidence of damage, wear, engraving, alterations or resizing by a jeweler other than PendantsTilSoldOut.com.
• Improperly packaged or uninsured items
• Packages without an PendantsTilSoldOut.com return code

How to Return:

1. Get your Return Authorization Code by calling 888 926 4272. A customer service representative will send you a return authorization email. Include a copy of that email in your return package.
2. Include all original packaging, certificates and materials. For security reasons, please do not write PendantsTilSoldOut.com anywhere on the outside of the box.
3. Ship your item fully insured. To insure your package, check the price of the item on your invoice. If it is less than $500, you can ship via any carrier. If it is more than $500, ship via U.S. Postal Registered Mail (FedEx and UPS will not insure merchandise for over $500). Insure your package for the total value of the contents and request a return receipt for confirmation.

Resizes and Repairs

Want the same item in a different size, or need your piece repaired? Please call 888 926 4272 for assistance from diamond and jewelry experts.

If you have any questions, please feel free to contact us at customerservice@jewelrytilsoldout.com.